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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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kevin Vu

June 24, 2025

5  out of  5
rating by kevin Vu
"I had a great experience working with Linda. She was incredibly helpful, knowledgeable, and made the entire process smooth and stress-free. She took the time to explain all my options clearly and answered all my questions with patience and professionalism. I truly appreciate her dedication and would highly recommend her to anyone looking for a reliable and experienced insurance agent."
We responded:
"Thank you for your review, Kevin! I'm happy to hear that Linda provided such helpful and knowledgeable service, making your experience smooth and stress-free. Your recommendation means a lot to us. If you have any more questions or need assistance in the future, feel free to reach out! - Jessica McArdle"
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Cristina Campbell

June 23, 2025

5  out of  5
rating by Cristina Campbell
"I have been a client of what was Steve Bauer's office for 40 years and have always been happy with the service. Now that Steve has retired, I'm sure his replacement, Jessica, will be just as satisfactory. Linda and Yolanda are always prompt and helpful in their responses to my requests and questions. and pleasant! :-)"
We responded:
"Thank you, Cristina, for your wonderful feedback! I'm delighted to hear that Linda and Yolanda have been prompt and helpful in addressing your needs. We're committed to maintaining the high level of service you've come to expect over the years. If there's anything more we can do for you, just let us know! - Jessica McArdle"
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Ling L Odom

June 23, 2025

5  out of  5
rating by Ling L Odom
"Linda did a great job in helping me in getting the insurance my husband and I are looking for. State Farm is the best company we have had."
We responded:
"Thank you for your review, Ling! I'm happy to hear that Linda was able to assist you and your husband in finding the right insurance. We're grateful to have you with us at State Farm. Let us know if there's anything else we can do for you! - Jessica McArdle"
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Margaret

June 23, 2025

5  out of  5
rating by Margaret
"The team were so helpful when I change from one state to another. I am so glad that I can continue with State Farm with great service and good communication. Thank you’"
We responded:
"Thank you, Margaret! I'm happy to hear that our team was able to assist you during your move and that you're satisfied with the service and communication. We appreciate your loyalty to State Farm and are here for any future needs. Let us know if there's anything else we can do for you! - Jessica McArdle"
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shyan chang

June 17, 2025

5  out of  5
rating by shyan chang
"Thank you Linda for your help! You are knowledgeable and responsive whenever I have a question."
We responded:
"Thank you, Shyan, for sharing your experience! I'm happy to hear that Linda was able to assist you with her knowledge and responsiveness. Our team is dedicated to providing excellent service. Let us know if there's anything else we can do for you! - Jessica McArdle"
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Janet Gunzner-Toste

June 15, 2025

5  out of  5
rating by Janet Gunzner-Toste
"Jessica McArdle was extremely helpful when I had to open a claim on my State Farm car insurance. I was in a stressful moment but she gave me excellent advice and handled the whole process!"
We responded:
"Thank you, Janet! I'm so happy to hear that Jessica was able to assist you during a stressful time and provide you with excellent advice. We always aim to make the process as smooth as possible for our customers. If you need anything else, feel free to reach out! - Jessica McArdle"
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Rachel Feinberg

June 13, 2025

5  out of  5
rating by Rachel Feinberg
"Linda was a big help correcting my auto insurance premium to ensure I got the full discounts I was quoted for. She was very responsive, empathetic, and prompt to share updates. I'm grateful to have had her support!"
We responded:
"Thank you for your review, Rachel! I'm happy to hear that Linda was able to assist you with your insurance premium and ensure you received the discounts you were quoted. Her responsiveness and empathy are truly valued here. If you need anything else, feel free to reach out! - Jessica McArdle"
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Yuanie L

June 13, 2025

5  out of  5
rating by Yuanie L
"I recently changed my insurance policy and had the pleasure of working with Linda throughout the process. She is incredibly knowledgeable and explained everything clearly, making what could have been a confusing experience feel simple and manageable. What really stood out to me was her patience—she took the time to answer all my questions without ever making me feel rushed. On top of that, she’s impressively efficient and kept everything moving smoothly from start to finish. I’m truly grateful for her support and highly recommend this team to anyone looking for exceptional service with their insurance needs."
We responded:
"Thank you, Yuanie, for sharing your experience! I'm happy to hear that Linda made your policy change smooth and understandable. Her dedication to providing clear explanations and patient support truly makes a difference. We appreciate your recommendation and are here for any future insurance needs you may have. Let us know if there's anything else we can assist you with! - Jessica McArdle"
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Caroline McKee

June 13, 2025

5  out of  5
rating by Caroline McKee
"I’ve been with Steve Bauer’s State Farm office for a few years now, and have had excellent, thoughtful, helpful advice from Steve and his staff; Yolanda and Linda. Now that Jessica McArdle has taken Steve’s place, I hope the same superlative service continues. Linda Nguyen-Cheung was a terrific help for me today, checking on exactly what my policy covers, she saved me quite a bit of money. I was paying a ridiculous rate for insurance at a storage space, and she helped me to confirm that my State Farm Policy will more than adequately cover my belongings there, and so I am able to cancel the storage space policy. Thank you Linda!"
We responded:
"Thank you, Caroline, for sharing your experience! I'm happy to hear that Linda was able to assist you with your policy and help you save money. We’re committed to maintaining the excellent service you’ve come to expect. If you have any questions or need further assistance, feel free to reach out! - Jessica McArdle"
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Georgia Stefan

June 12, 2025

5  out of  5
rating by Georgia Stefan
"I have been a State Farm customer for decades. Last year, my account was transferred from another city to Steve Bauer in Berkeley due to a change of location. Steve immediately reached out to me to introduce himself and offer assistance. Now Steve has retired and Jesssica McCardle will be my agent. I have heard only good things about Jessica. Her assistant, Linda Nguyen - Cheung, is very knowledgeable and professional. She quickly responded to my questions about earthquake insurance and provided the forms I needed to get a rebate after my earthquake retrofit."
We responded:
"Thank you, Georgia, for your thoughtful review! I'm glad to hear that Steve and Linda have provided you with excellent service. I'm excited to continue offering you the same level of support and assistance. If you have any questions or need further help, feel free to reach out anytime. Thanks for choosing us! - Jessica McArdle"
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Vic Tripathy

June 11, 2025

5  out of  5
rating by Vic Tripathy
"Responsive and informative!"
We responded:
"Thank you for your review, Vic! I'm happy you found our service responsive and informative. If you have any more questions or need assistance, feel free to reach out. Thanks for choosing us! - Jessica McArdle"
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Alberto Rodriguez

June 9, 2025

5  out of  5
rating by Alberto Rodriguez
"Chris helped us set up a new policy very quickly and answered all my questions. Thanks for the great service Jessica and Chris!"
We responded:
"Thank you, Alberto! I'm happy to hear that Chris was able to assist you efficiently and address all your questions. We appreciate your kind words about our service. If there's anything else we can do for you, just let us know! - Jessica McArdle"
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Phillip Midey

June 8, 2025

5  out of  5
rating by Phillip Midey
"Linda was extremely helpful and professional in processing my claim. She had some technical problems, but explained what was happening and kept me informed. She made it very easy for me."
We responded:
"Thank you for your review, Phillip! I'm so happy to hear that Linda was able to assist you effectively. It's great to know she kept you informed despite the technical issues. We appreciate your feedback and are here if you need anything else! - Jessica McArdle"
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Mark Daniels

May 30, 2025

5  out of  5
rating by Mark Daniels
"5 star service from the first interaction! A complete pleasure to work with the staff here and took great care of us as a first time California driver! Thank you!!"
We responded:
"Thank you, Mark! I'm glad to know that our team made your experience as a first-time California driver a pleasant one. We truly appreciate your kind words and are here to assist with any future insurance needs. Feel free to reach out anytime! - Jessica McArdle"
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Dom Bohbot

May 14, 2025

5  out of  5
rating by Dom Bohbot
"Jessica and her entire team have been wonderful every time I call. They are responsive, courteous, and thorough, and they are happy to explore various insurance scenarios to make sure I have the best coverage at a fair price. Jessica worked with me recently to adjust my homeowner's insurance so it best meets my needs. She was flexible and wonderful to work with. Today I had an interaction with Chris Yoon, who was able to resolve my issue quickly, completely, and in a very friendly and customer service focused manner. I highly recommend Jessica and her team!"
We responded:
"Dom, thanks for sharing your experience! I'm glad to hear that our team's responsiveness and thoroughness have made a positive impact. It's great to know that we were able to adjust your insurance to fit your needs, and that Chris provided excellent service in resolving your issue. Your recommendation means a lot to us. If you have any more questions or need assistance in the future, feel free to reach out! - Jessica McArdle"
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Jean Yaste

May 13, 2025

5  out of  5
rating by Jean Yaste
"Chris Yoon has worked here for a few years now (at least w me) and has always been super helpful and responsive. I really appreciate being able to confer with a kind and caring human being as this world descends more into technocracy. Thank you for your generosity of spirit Chris!"
We responded:
"Thank you, Jean, for sharing your experience! I'm glad to hear that Chris has been helpful and responsive during your interactions. It's wonderful to know that his kindness and caring nature have made a positive impact. If you ever need further assistance, please feel free to reach out to our office. - Jessica McArdle"
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Rebecca Rohrkaste

May 2, 2025

5  out of  5
rating by Rebecca Rohrkaste
"Bethany Riggan was very pleasant to talk with today, 5/2/25, concerning the increased cost of car insurance. We appreciate knowing we received a discount because of our lower mileage. I’d be happy to continue working with Bethany for our insurance."
We responded:
"Thank you, Rebecca, for sharing your experience! I'm glad to hear that Bethany was able to assist you with your insurance inquiries and provide clarity on the discount for lower mileage. It's wonderful to know you feel comfortable continuing to work with her for your insurance needs. If you have any more questions or need further assistance, feel free to reach out to our office anytime! - Jessica McArdle"
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Davld Bluhm

April 25, 2025

5  out of  5
rating by Davld Bluhm
"Everyone at this office seems to know what is going on, no matter who I call or who calls me back, a refreshing experience in this day and age dealing with insurance. Especially Bethany today helped me understand something received from the mother ship. Our prior agent retired, and we are very pleased with Jessica and her team."
We responded:
"Thank you, David, for sharing your experience! I'm glad to hear that our team's efforts are making a difference for you. Bethany will be delighted to know she was able to assist you effectively. We're grateful for your trust in us after your prior agent's retirement. If you have any further questions or need assistance, please feel free to reach out. - Jessica McArdle"
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Stephen Leaf

April 23, 2025

5  out of  5
rating by Stephen Leaf
"Chris went out of his way to update our auto premiums to reflect our lower than expected mileage. We received an unexpected premium refund."
We responded:
"Thank you, Stephen, for sharing your experience! I'm glad Chris was able to assist in updating your auto premiums and that you received a premium refund. It's wonderful to know our team could help you in this way. If you have any more questions or need further assistance, please feel free to reach out to our office. - Jessica McArdle"
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Mayank Rathee

April 23, 2025

5  out of  5
rating by Mayank Rathee
"This office has been my agent of choice for more than 2 years now. I have never had any issues at all. In fact, the staff is always super helpful, very prompt in replying to queries, and very transparent about bills. Bethany Riggan: I was to especially thank her for her service. She is lovely to talk to and helped me save money on my plan. I am usually quite busy with my schedule and can't pick up calls, but she tried calling multiple times over several days to reach out to me when someone tried to change my policy pretending to be me. I appreciate it a lot."
We responded:
"Thank you, Mayank, for your wonderful feedback! I'm delighted to know that our office has been your choice for over two years without any issues. It's great to hear that our team has been helpful, prompt, and transparent with you. Bethany will be thrilled to know that her efforts made a difference, especially in helping you save money and protecting your policy. We truly appreciate your trust in us. If you ever need further assistance or have any questions, please feel free to reach out. We're here to help! - Jessica McArdle"
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Wayne M Getz

April 16, 2025

5  out of  5
rating by Wayne M Getz
"Excellent information and service. However, check to ensure rates are competitive."
We responded:
"Wayne, I'm happy you found our information and service excellent! Your feedback about ensuring competitive rates is appreciated, and we'll certainly keep that in mind. If you have any questions or need further assistance, feel free to reach out to our office. We're here to help! - Jessica McArdle"
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Rita Shuster

April 12, 2025

5  out of  5
rating by Rita Shuster
"This office is always kind enough to email me a summary of my annual premiums upon request. I really appreciate that."
We responded:
"Thank you, Rita, for your kind words! I'm glad to know that our office's efforts to provide you with a summary of your annual premiums are appreciated. If you ever need further assistance or have any questions, please feel free to reach out. We're here to help! - Jessica McArdle"
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k m

March 27, 2025

5  out of  5
rating by k m
"Excellent service. Very prompt response. Thank you"
We responded:
"Thank you, DK, for your kind words! I'm glad to know you appreciated the prompt service. If you have any more questions or need further assistance, feel free to reach out anytime. - Jessica McArdle"
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E Brown

March 19, 2025

5  out of  5
rating by E Brown
"Great Customer Service from Bethany. This young lady went above and beyond for me. I call once a month or maybe more. The other reps are super nice. But Ms Bethany was willing to take a few extra steps so I would only have to only call once a year and not worry about forgetting to make a payment on time. She is wounderful and knows her stuff. Please take care of her she is a State Farm Star!"
We responded:
"Thank you! We're pleased to hear you had a great experience with our team! Providing superior service is our priority, and we're happy to see your positive feedback! If you ever need assistance in the future, feel free to reach out! - Jessica McArdle - State Farm Insurance Agent, Berkeley, CA"
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anne pugh

March 14, 2025

5  out of  5
rating by anne pugh
"Chris is wonderful and responsive to all my needs"
We responded:
"Thank you, Anne, for your wonderful feedback! I'm happy to know that Chris has been responsive to all your needs. Our team is here to assist you anytime, so feel free to reach out for any future questions or needs! - Jessica McArdle"